Cancellation policy

Cancellation Policy

Last updated: August 13, 2026

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase. This Cancellation Policy explains how these purchase types work, how you will be billed, and how you can change or cancel them. This policy forms part of our Terms of Service and should be read together with our Refund Policy and Shipping Policy. By completing a purchase of any of these order types, you acknowledge and agree to the terms below.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select at checkout. The subscription price, billing frequency, and renewal terms are disclosed on the product page and at checkout before you complete your purchase.

Automatic renewal. Unless you cancel, your subscription will automatically renew at the end of each billing period, and the payment method you provided will be automatically charged at the then-current subscription price plus applicable taxes and shipping. Your payment details are stored securely by our payment processor; Lunelle does not store your full card number.

How to cancel. You may cancel or modify your subscription at any time through the subscription management link in your order confirmation email, or by contacting us at thelunellebeauty@gmail.com. To avoid being charged for an upcoming renewal, cancellations must be submitted at least twenty-four (24) hours before your next scheduled billing date. Cancellations submitted after a renewal has been processed will apply to future billing periods only.

Renewal charges. Charges processed before cancellation are not refundable as forgotten cancellations. However, as a courtesy, if you contact us within seventy-two (72) hours of a renewal charge and before the renewal order has shipped, we will cancel the order and issue a full refund of that charge. Once a renewal order has shipped, it is governed by our standard Refund Policy, and each shipment carries its own 30-day satisfaction guarantee from confirmed delivery.

Renewal reminders. Where required, we will send a reminder notice to the email address on file before your subscription renews. It is your responsibility to keep your contact and payment information current.

Failed payments. If a renewal payment fails, we may retry the charge and/or pause your subscription. We reserve the right to suspend or cancel any subscription with unpaid balances.

Price changes. We may change subscription pricing with advance notice to your email on file. Price changes take effect at your next renewal, giving you the opportunity to cancel before being charged the new price.

Pre-Orders (where offered)

A pre-order is a purchase of a product that is out of stock or not yet released. At checkout, we may collect no payment, a partial deposit, or full payment, and we may securely store your payment method to charge the full or remaining balance when the order is ready to fulfill. The estimated availability date shown at checkout is an estimate only and is subject to change; it is not a guaranteed delivery date.

You may cancel an unfulfilled pre-order at any time before it ships by contacting us at thelunellebeauty@gmail.com, and any amounts already paid will be refunded in full to your original payment method. Once a pre-order has been fulfilled, it can no longer be cancelled, but it becomes subject to our standard Refund Policy, including the 30-day satisfaction guarantee from confirmed delivery. If we are unable to fulfill your pre-order within a reasonable time of the estimated date, we will notify you and offer the option to continue waiting or receive a full refund of amounts paid.

Try Before You Buy (where offered)

When you purchase a try-before-you-buy item, we place an authorization hold on your payment method before the order is fulfilled. You will have the trial period disclosed at checkout to decide whether to keep the item. If you do not return the item in accordance with the return instructions before the trial period expires, you authorize us to charge your stored payment method for the full purchase price plus applicable taxes. Initiating a return within the trial window requires following the return instructions provided; items must be returned in the condition required by those instructions. If an authorization hold expires or a charge fails at the end of the trial period, you remain responsible for payment, and we may retry the charge or invoice you directly.

General Terms

Order cancellations (one-time purchases). Standard one-time orders may be cancelled within twelve (12) hours of purchase as described in our Shipping Policy. After that window, orders may already be in processing and cannot be guaranteed for cancellation.

Chargebacks. If you believe a charge was made in error, please contact us at thelunellebeauty@gmail.com before initiating a dispute with your bank — most billing issues can be resolved within one business day. We maintain records of subscription disclosures, consent at checkout, renewal notices, cancellation timestamps, and fulfillment data, and we reserve the right to contest disputes we believe to be invalid using those records.

Our rights. We reserve the right to refuse, limit, or cancel any subscription, pre-order, or trial purchase at our discretion, including in cases of suspected fraud or abuse, in which case any amounts paid for unfulfilled orders will be refunded.

Nothing in this policy limits any rights you may have under applicable consumer protection laws that cannot be waived.

Contact: thelunellebeauty@gmail.com
Lunelle is operated by JZT Media LLC, 1617 Park Place Avenue, Ste 110, Fort Worth, TX 76110, United States.